Reliable claims support,
when you need it most.
A claim is the moment your insurance proves its worth. Our team is here to make the process clear, fast and fair.
24 Hour
Acknowledgement
Dedicated
Claims Handler
Marine Claims
Specialists
Fair & Fast
Settlements
We're with you from first notice to final settlement.
At ACIS we understand that when something goes wrong, you need certainty and speed. Our marine claims specialists manage your claim personally — keeping you informed at every step and working to resolve matters as quickly as possible.
Whether it's damaged cargo, a liability incident or an emergency at sea, notifying us early gives us the best chance of protecting your position.
How to make a claim
Four simple steps to get your claim moving.
Contact our claims team as soon as possible by email, quoting your policy number.
Provide incident details (what, when, and where) and submit any supporting documents or photographs.
Your dedicated handler reviews the claim, appoints surveyors if needed and keeps you updated.
Once agreed, we settle promptly so you can get back to business.
What you'll need
Your policy or certificate number
Date, time and location of incident
Photographs or supporting evidence
Relevant documents (bills of lading, invoices, survey reports)
A description of what happened
Details of any third parties involved
What happens next
Acknowledged within 24 hours
You'll receive confirmation and a dedicated claim reference.
Handler assigned
A marine claims specialist takes ownership of your claim.
Assessment & survey
We gather facts and, where needed, appoint independent surveyors.
Decision & settlement
We confirm cover and settle agreed claims without delay.
Notify a claim online
Start the process by sending us the key details. A member of our claims team will be in touch to guide you through the next steps. ACIS Cargo Online users should notify claims through their dashboard.
Frequently asked questions
How quickly should I report a claim?
As soon as you reasonably can. Early notification helps us protect your position, preserve evidence and appoint surveyors where necessary.
Will I have a dedicated point of contact?
Yes. Every claim is handled by a named marine claims specialist who manages it from first notice through to settlement.
Should I appoint a surveyor?
Our claims team will make any necessary third party appointments and will co-ordinate with you/your agent.
How long does a claim take to settle?
It depends on complexity, but we acknowledge every claim within 24 hours and work to settle agreed claims as quickly as possible.
Need to talk to our claims team?
Our marine claims specialists are here to guide you through every step — from first notice to final settlement.